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New Zealand’s financial conduct regime continues to reshape expectations for insurers, with the Financial Markets Authority keeping close attention on whether financial institutions can demonstrate fair outcomes for customers. For people who rely on Income Protection Insurance, the shift is more than a compliance story. It affects how policies are explained, how claims are handled, and how insurers monitor whether customers are receiving value from their cover. - read more
A recent New Zealand life insurance dispute has put a practical but often overlooked issue in the spotlight: having cover is only part of financial protection. Policyholders also need to know who owns the policy, how documents can be accessed, and what happens when urgent health circumstances arise. - read more
New Zealand’s life and health insurance market is facing a quiet but important shift: younger adults are not necessarily rejecting protection, but many are postponing the life events that usually trigger it. Recent industry reporting, drawing on Deloitte and Financial Services Council research, shows Gen Z and millennial New Zealanders are delaying major decisions such as buying a home, starting a family, changing careers or launching a business because of financial pressure. - read more