Consumer Credit Insurance Decision: AFCA Rules Against Refund Request
Consumer Credit Insurance Decision: AFCA Rules Against Refund Request
In contrast, AFCA found no evidence to support these claims, affirming that the insurance was offered as an optional add-on during an online purchase process. The consumer decided to stop the policy in April of the previous year upon realizing that other loans he held did not have similar coverage.
He demanded a refund of $3612 for the premiums paid, asserting that Latitude Finance, the product supplier, exploited his lack of understanding of the insurance's necessity. Latitude Finance maintained that the insurance option was transparently indicated as voluntary, emphasising the man's online purchase rather than through a direct bank interaction.
The complainant argued the optional insurance was misleadingly shown as a necessary part of the credit card application process. Despite this, AFCA highlighted inconsistencies in the complainant's statements and determined that the purchase evidence illustrated a conscious decision to opt for the insurance coverage after receiving adequate information about its nature and terms.
According to AFCA, the man was given sufficient time to comprehend the policy details and chose to add the coverage voluntarily, contradicting his claims of misunderstanding its non-compulsory nature. The decision reaffirms AFCA's stance on ensuring that financial product disclosures are clear, allowing consumers to make informed decisions.
While the ruling concludes this specific complaint, it serves as a broader reminder for consumers to carefully evaluate add-ons when purchasing financial products, ensuring they understand all contractual obligations and options available before finalising agreements.
Published:Tuesday, 4th Nov 2025
Source: Paige Estritori
Share this news item:
| Consumer Credit Insurance Decision: AFCA Rules Against Refund Request 04 Nov 2025: Paige Estritori An Australian man seeking a refund on his paid premium for consumer credit insurance (CCI) has been denied by the Australian Financial Complaints Authority (AFCA). The man argued the insurance was mis-sold to him, claiming he was led to believe the coverage was essential when he acquired it with his credit card in 2015. - read more |
| Qantas Travel Insurance Honoured with Mozo Experts Choice Award 2024 04 Nov 2025: Paige Estritori Qantas Travel Insurance has been recognised in the 2024 Mozo Experts Choice Awards for Travel Insurance, showcasing its exceptional value for their Annual Multi Trip Travel Insurance policy. - read more |
| SCTI Highlights Top 10 Costliest Travel Insurance Claims of 2024 04 Nov 2025: Paige Estritori Southern Cross Travel Insurance (SCTI) has unveiled its top 10 most expensive international travel claims made by Australian travellers in 2024, shedding light on the significant financial risks associated with unforeseen incidents abroad. - read more |
| Significant Rise in Home Insurance Premiums Poses Challenges for Australian Homeowners and Lenders 04 Nov 2025: Paige Estritori Recent reports indicate that Australian home and contents insurance premiums have surged by up to 65% over the past five years. This substantial increase is outpacing both general consumer inflation and wage growth, leading to significant financial strain for homeowners and potential risks for mortgage lenders. - read more |
| Insurance Council Advocates for Strata Law Reforms to Mitigate Rising Premiums and Building Defects 04 Nov 2025: Paige Estritori The Insurance Council of Australia (ICA) has called for urgent reforms to strata laws in response to escalating insurance premiums and the financial burden of building defects, which are costing residential apartment owners approximately $1.3 billion annually. - read more |
| Upcover Unveils Comprehensive Management Liability Insurance for Australian SMEs 04 Nov 2025: Paige Estritori Sydney-based insurtech company Upcover has launched a new management liability insurance product designed specifically for small and medium-sized enterprises (SMEs) and sole traders across Australia. This offering aims to provide comprehensive protection against a range of risks, including employment disputes, official investigations, tax audits, financial crimes, statutory liabilities, and allegations of legal breaches. - read more |
| Protecting Your Future: A Simple Approach to Life and Disability Insurance Welcome to the crucial conversation about safeguarding your future through life and disability insurance. Many of us ponder the distant horizon of life's 'what ifs,' but are we truly prepared? The reality is that our financial security can be drastically affected by unforeseen events—a serious illness or a sudden disability that prevents us from working. That's where life and disability insurance come into play, serving as critical safety nets that can keep us afloat during tough times. - read more
|
| How Much Life Insurance Does Your Family Actually Need? Financial security for families is an essential consideration in any household. Life can be unpredictable, and ensuring that your loved ones are protected from financial hardship in your absence is a critical part of financial planning. - read more
|
| Understanding Life Insurance: Securing Your Family's Future Defining life insurance and its importance: Life insurance is a pivotal financial product designed to protect your loved ones from economic hardship in case of your untimely death. It acts as a safety net, ensuring that your family can maintain their standard of living, cover outstanding debts, and afford future expenses like education and retirement. - read more
|
| Tailoring Income Protection for Medical Professionals Income protection insurance is a vital safety net for individuals across various professions, designed to provide financial stability if one is unable to work due to illness or injury. This type of insurance replaces a percentage of your income, alleviating the burden of regular expenses while you focus on recovery. For medical professionals who often have high earnings and extensive financial commitments, this coverage is particularly important. - read more
|
| Life Insurance and Estate Planning: What You Need to Know Life insurance and estate planning are critical components of financial security. They ensure that your loved ones are protected financially when you are no longer around. By understanding these tools, you can take significant steps to secure your family's future. - read more
|
| How to Compare Income Protection Insurance for Self-Employed Australians For self-employed Australians, the financial stability provided by consistent income is the backbone of both personal and business success. Unlike traditional employees, who might have access to sick leave or employer-sponsored disability benefits, self-employed individuals are solely responsible for their financial security in the event of illness or injury. This is where income protection insurance steps in as a crucial safeguard. - read more
|
A very broad term for insurance covering liability exposures for individuals and business owners. It provides broad coverage, generally including all exposures for property damage and bodily injury.