Income Protection NZ :: News
SHARE

Share this news item!

AFCA Supports Insurer in Truck Theft Claim Denial

AFCA Supports Insurer in Truck Theft Claim Denial

The Australian Financial Complaints Authority (AFCA) has recently upheld an insurer's decision to deny a truck theft claim, citing misrepresentation of the insured's insurance history.
This ruling highlights the critical importance of accurate disclosure when obtaining insurance coverage.

The case involved a trucking company that purchased a commercial motor vehicle policy from NTI. The policy application, completed through a broker, indicated that the company had two years of prior insurance history. However, it was later revealed that the company had been operating for only 19 months and had no previous insurance coverage.

In May 2024, the company's truck was stolen, prompting a claim under the NTI policy. Upon investigation, NTI discovered the discrepancies in the insurance application and declined the claim, refunding the premiums paid. The insurer argued that had the accurate information been provided, they would not have offered coverage.

The trucking company contested this decision, leading to a review by AFCA. The authority found that the misrepresentation of the insurance history was significant and that a reasonable person would not have declared two years of prior insurance when none existed. AFCA concluded that the company breached its duty of disclosure, justifying the insurer's denial of the claim.

This ruling serves as a stark reminder for businesses and individuals in the transport sector about the necessity of providing truthful and accurate information when applying for insurance. Misrepresentations, whether intentional or accidental, can lead to denied claims and financial losses. It is essential to work closely with brokers and insurers to ensure all disclosures are correct, thereby safeguarding coverage when it is most needed.

Published:Tuesday, 10th Feb 2026
Source: Paige Estritori

Share this news item:

Insurance News

Strengthening Agricultural Insurance: Rural Affinity and Munich Re's Renewed Partnership Strengthening Agricultural Insurance: Rural Affinity and Munich Re's Renewed Partnership
10 Feb 2026: Paige Estritori

Rural Affinity has renewed its partnership with Munich Re Specialty - Global Markets under a new five-year agreement, continuing a collaboration that began in 2006. This renewed alliance aims to support Rural Affinity's efforts to expand its agricultural insurance offerings across Australia and introduce new products leveraging technology and innovation. - read more
AFCA Mandates Insurer Payout for Engine Overheating Incident AFCA Mandates Insurer Payout for Engine Overheating Incident
10 Feb 2026: Paige Estritori

The Australian Financial Complaints Authority (AFCA) has recently ruled in favour of a truck owner whose insurance claim was initially denied following an engine overheating incident. This decision underscores the complexities surrounding insurance claims related to driver negligence and mechanical failures. - read more
AFCA Supports Insurer in Truck Theft Claim Denial AFCA Supports Insurer in Truck Theft Claim Denial
10 Feb 2026: Paige Estritori

The Australian Financial Complaints Authority (AFCA) has recently upheld an insurer's decision to deny a truck theft claim, citing misrepresentation of the insured's insurance history. This ruling highlights the critical importance of accurate disclosure when obtaining insurance coverage. - read more
AFCA Sides with Freight Company in Dangerous Goods Disclosure Case AFCA Sides with Freight Company in Dangerous Goods Disclosure Case
10 Feb 2026: Paige Estritori

The Australian Financial Complaints Authority (AFCA) has recently ruled in favour of a freight company in a dispute over the disclosure of transporting dangerous goods. This decision provides valuable insights into the obligations of transport companies regarding insurance disclosures. - read more
Australian Insurers Falling Behind in Risk Preparedness Australian Insurers Falling Behind in Risk Preparedness
10 Feb 2026: Paige Estritori

Recent findings from PwC's Insurance Banana Skins Survey highlight a concerning trend: Australian insurers are trailing their global counterparts in risk preparedness. The survey, which gathered insights from 698 insurance executives across 42 territories, indicates that Australian insurers scored 6.6% lower on the Preparedness Index compared to the global average. - read more
Australian Commercial Insurance Rates Experience Significant Decline Australian Commercial Insurance Rates Experience Significant Decline
10 Feb 2026: Paige Estritori

According to the latest Global Insurance Market Index by Marsh, commercial insurance rates in the Australia-Pacific region fell by 8% in the fourth quarter of 2024. This marks the most significant decline globally, surpassing reductions in other regions such as the UK (5%) and Asia (3%). - read more


Life Insurance Articles

A Guide to the Australian Income Protection Insurance Landscape A Guide to the Australian Income Protection Insurance Landscape
Income protection insurance stands as an unsung hero in the tapestry of financial security, often overlooked but irreplaceable in its role. Designed to provide a safety net, it ensures that individuals can continue to receive a portion of their income should they become unable to work due to illness or injury. It’s about peace of mind, knowing that life's unforeseen events won't sweep the ground from beneath you. - read more
Income protection insurance Income protection insurance
It's trite but true to say that, for most people, their most valuable asset is their ability to earn an income. But how relevant is income insurance to most Australians? - read more
Understanding Income Replacement Benefits: A Complete Guide for Australians Understanding Income Replacement Benefits: A Complete Guide for Australians
Income replacement benefits are designed to provide financial support when you're unable to earn a salary due to illness or injury. They act as a safety net, ensuring you can maintain your lifestyle and meet ongoing expenses during unexpected interruptions. - read more
Why Every Australian Entrepreneur Needs Income Protection Insurance Why Every Australian Entrepreneur Needs Income Protection Insurance
Entrepreneurship in Australia - a landscape overview: The allure of entrepreneurship in Australia is undeniable, with the promise of innovation, personal autonomy, and potentially limitless earnings. However, the path of an entrepreneur is often unpaved and unpredictable. Without the safety nets traditionally provided by corporate employment, Australian entrepreneurs must proactively safeguard their personal finances against the capricious winds of business fortune. - read more
The Importance of Disability Insurance in a Freelancing World The Importance of Disability Insurance in a Freelancing World
Freelancing in Australia has witnessed exponential growth over the past few years. With the rise of the gig economy, more individuals are enjoying the flexibility and independence that come with being their own boss. From digital marketers to graphic designers, Australians are seizing various freelancing opportunities, embracing the freedom of working on projects that align with their passions. - read more
How to Review and Update Your Life Insurance Policy as Your Family Grows How to Review and Update Your Life Insurance Policy as Your Family Grows
Life insurance is an essential safety net for families, providing financial security when it's needed the most. As your family grows, the importance of having a well-structured life insurance policy becomes even more critical. In the busy lives we lead today, it’s easy to overlook this crucial aspect of financial planning. However, ensuring your coverage meets your family's evolving needs is vital. - read more

Start Here !
income insurance protection

Start Here

Monthly Income Benefit:
Postcode:

All quotes are provided free and without obligation. We respect your privacy.

Knowledgebase
Elimination Period:
The time period between an injury and the receipt of benefit payments from an insurer, particularly in disability insurance.