Having joined Whitbread in 1997, Ms. de Sousa previously served as the Executive General Manager of the strata division. Her deep understanding of the sector positions her well to lead the company's renewed focus on strata insurance. This strategic realignment underscores Whitbread's commitment to providing tailored insurance solutions for strata managers, owners' corporations, and communities across Australia.
Effective from 2026, Whitbread will concentrate exclusively on strata insurance and related services. This decision reflects the company's dedication to addressing the unique challenges and requirements of the strata sector, ensuring that clients receive specialized and comprehensive coverage.
While the company's structural focus is evolving, Whitbread assures that its team remains unchanged, maintaining continuity and stability for clients. This move is anticipated to enhance the company's ability to deliver expert guidance on state-specific strata insurance requirements, offer competitive premiums with transparent pricing, and provide efficient claims processing with dedicated support.
For property owners and investors, this development signifies a strengthened partnership with an insurer deeply attuned to the intricacies of strata living. Whitbread's exclusive focus on strata insurance is expected to result in more customized policies, addressing the specific needs and concerns of strata communities.
As the strata property market in Australia continues to grow, with an estimated insured value reaching $1.4 trillion and approximately 4.2 million Australians residing in such properties, the demand for specialized insurance services is more pertinent than ever. Whitbread's strategic shift positions the company to meet this demand effectively, reinforcing its role as a trusted partner in the strata insurance landscape.
