The survey, now in its tenth iteration, gathered responses from 698 insurance executives across 42 territories, including 37 from Australia. The findings indicate that Australian insurers scored 6.6% lower on the Preparedness Index than the global average. This suggests a significant gap in readiness to address rapidly evolving risks.
Cyber threats continue to top the list of concerns for Australian insurers. However, technology-related risks, particularly those involving AI, have surged in prominence. AI-related risks have climbed from the 11th position to third place within two years, underscoring the rapid pace at which these challenges are emerging.
Antonie Jagga, leader of PwC’s insurance operations in Australia, commented on the swift evolution of these risks: "Risks related to cyber, technology, and AI are accelerating at a speed we haven’t seen before in the insurance industry. This is creating a preparedness gap that didn’t exist two years ago, and we are seeing that Australian insurers are feeling less prepared to manage these challenges compared to their global peers."
Jagga further highlighted the trajectory of AI risk recognition: "Two years ago, AI wasn’t even in our top 10 risks. Today, it’s number three and climbing fast, but our research shows the sector’s preparedness is declining while global peers have improved."
The survey also revealed a 6% decrease in the Banana Skins Index over two years, potentially indicating adaptation patterns or risk fatigue within the Australian market. This decline suggests that while insurers are aware of emerging risks, their strategies to mitigate them may not be keeping pace with the rapid developments in technology and cyber threats.
For small to medium business owners, self-employed professionals, and high-income freelancers—the primary audience of Business Insurance Online—these findings are particularly pertinent. As businesses increasingly rely on digital platforms and AI-driven solutions, the potential exposure to cyber risks grows. The apparent lag in insurers' preparedness could impact the availability and cost of coverage for these emerging threats.
To address these challenges, Australian insurers may need to invest more heavily in technology and expertise to enhance their risk management frameworks. This could involve adopting advanced cybersecurity measures, developing AI governance protocols, and engaging in continuous education to stay abreast of technological advancements.
For business owners, it's crucial to proactively assess their own cyber and AI-related risks and seek insurance providers who demonstrate a strong commitment to managing these modern challenges. Collaborating with insurers who are actively enhancing their preparedness can provide more robust protection against the evolving digital threat landscape.
